What should I do if my card is lost or stolen?
What should I do if my card is lost or stolen?
- Visa Global Assistance Center toll free telephone numbers
- Information you will need to report your card lost/stolen
Visa Global Assistance Centers toll free telephone numbers
Within the United States: Call (800) 847-2911 or (800) VISA - 911
For faster service, please have the following information handy when you call:
- Name of financial or banking institution that issued your card
- Type of card: Visa Gold, Visa Platinum, etc.
- Country where the card was issued
If you know the 16-digit account number of your credit/debit card, please also have the following information handy so your lost/stolen card report can be processed faster:
- Full credit or debit card account number, whether you are the primary or secondary account holder
- Exact name of cardholder as it appears on the card
- Billing address where the cardholder regularly receives monthly statements
- Home telephone number
- Circumstances of card loss or theft
- Additional information for verification purposes: Social Security Number or equivalent ID number, date of birth, mother's maiden name, etc.
Please bear in mind that the secondary account holder should also provide additional information for identity verification purposes.
What should I do if my Visa Travellers Cheques are lost or stolen
Call the Visa Travellers Cheque Global Refund and Assistance Center. The center's multilingual customer service representatives are ready to assist 24 hours a day, 365 days a year. If travelling in the United States,Canada, Puerto Rico or the US Virgin Islands, call toll-free 1-800-227-6811. If travelling in one of the following countries, please call the appropriate number. From all other countries, call England collect at +(44) 20-7937-8091 or fax to Peterborough, UK, +(44) 1733-503-670.
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Outside the U.S., call one of the listed 
