| Visa transactions are processed in two very different environments. In some cases, the card is present at the point of transaction. In other cases, the card is not present. Each of these environments offers merchants an opportunity to provide better customer service and control risks. |
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Acceptance Procedures - Card Not Present
Visa transactions are processed in two very different environments. In some cases, the card is present at the point of transaction. In other cases, the card is not present. Each of these environments offers merchants an opportunity to provide better customer service and control risks.
In this environment, neither the card nor the cardholder is present at the point of transaction. Examples include catalog sales, telephone orders, automatic debit transactions, and Internet transactions.
The acceptance procedure in this environment is also very simple:
Obtain the Visa card information from the customer: account number, expiration date, and Card Verification Value 2 (CVV2). This information will be used to process payment for the purchase.
Send the card information to your Financial Institution to request authorization of the transaction.
If the transaction is authorized, send the merchandise or provide the customer service, and deposit the transaction receipt with your Financial Institution, following the procedures and time frames established by the institution.
Online Merchants
When conducting transactions in the virtual world, it is important for the merchant to be able to answer a key question: "Is the cardholder who is participating in this transaction a legitimate cardholder?"
To be able to answer this question, Visa recommends all Visa merchants implement the authentication solutions currently available in the market due to the numerous advances and innovations developed by Visa to increase the security of online payments. These solutions provide benefits for all participants in an electronic transaction. For more detailed information about Visa recommendations and the best transaction security technology available for virtual merchants, please contact your financial institution.
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